At PetBird Xpress we would love to be your source for Prime by Hagen! Our knowledgeable Customer Service Reps will be happy to help with product information. Prime by Hagen are stocked items that ship within 1 day! At PetBird Xpress you can always login to get updated shipping status. PetBird Xpress is your source for quality branded products from HAGEN. We don't stock any inferior house brands. At PetBird Xpress, your satisfaction is our number 1 concern! We've been at it for over 15 years and we have satified thousands of customers like you.