At PetBird Xpress we would love to be your source for Prime by Hagen! Our knowledgeable Customer Service Reps will be happy to help with product information. Prime by Hagen orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. You won't find any Private Label knock-offs at PetBird Xpress . Just branded items from manufacturers like HAGEN. PetBird Xpress has been supporting pet bird owners since 1989 - count on us for dependable delivery and secure shopping!