Thanks for considering PetBird Xpress as your source for Big Fun!! If you need help don't hesitate to email or call our Customer Care Representatives. Big Fun! orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. PetBird Xpress is your source for quality branded products from BELL. We don't stock any inferior house brands. We appreciate the opportunity to serve you! Join our 12,000 satisfied commercial and residential customers.