Thanks for considering PetBird Xpress as your source for Rufus! If you need help don't hesitate to email or call our Customer Care Representatives. Expect your Rufus to leave our warehouse within 1 day. Its easy to track your shipment by clicking on MY ACCOUNT at the top of this page. You won't find any Private Label knock-offs at PetBird Xpress . Just branded items from manufacturers like Avian group. PetBird Xpress has been supporting pet bird owners since 1989 - count on us for dependable delivery and secure shopping!