PetBird Xpress is your source for 6 All Natural Bird Toys items including Nature Cluster! Try emailing or calling us at 800-448-2014 - we'll do our best to answer your questions. Nature Cluster orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. PetBird Xpress is proud to represent PLANET. We never sell unproven off-brand products. At PetBird Xpress, your satisfaction is our number 1 concern! We've been at it for over 15 years and we have satified thousands of customers like you.