Thanks for considering PetBird Xpress as your source for Nature Cluster! If you need help don't hesitate to email or call our Customer Care Representatives. Nature Cluster are stocked items that ship within 1 day! At PetBird Xpress you can always login to get updated shipping status. PetBird Xpress is your source for quality branded products from PLANET. We don't stock any inferior house brands. At PetBird Xpress, your satisfaction is our number 1 concern! We've been at it for over 15 years and we have satified thousands of customers like you.