PetBird Xpress stocks 1,000's of items including Rope Ladder. Quality Customer Care is our first priority - try calling us at 800-448-2014. Rope Ladder orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. PetBird Xpress is proud to represent PLANET. We never sell unproven off-brand products. Join our group of 12,000 satisfied customers! Whether you are a restaurant owner or a consumer - you can count on PetBird Xpress.