PetBird Xpress is your source for 6 All Natural Bird Toys items including Rope Ladder! Try emailing or calling us at 800-448-2014 - we'll do our best to answer your questions. Rope Ladder orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. PetBird Xpress is your source for quality branded products from PLANET. We don't stock any inferior house brands. We appreciate the opportunity to serve you! Join our 12,000 satisfied commercial and residential customers.