Thanks for considering PetBird Xpress as your source for Rope Ladder! If you need help don't hesitate to email or call our Customer Care Representatives. Rope Ladder orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. PetBird Xpress is proud to represent PLANET. We never sell unproven off-brand products. Count on secure shopping and dependable delivery from PetBird Xpress. Thanks for shopping for Rope Ladder with us!