PetBird Xpress is your source for 10 Other Pet Bird Treats items including CHIMES! Try emailing or calling us at 800-448-2014 - we'll do our best to answer your questions. CHIMES orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. You won't find any Private Label knock-offs at PetBird Xpress . Just branded items from manufacturers like ZOO. At PetBird Xpress, your satisfaction is our number 1 concern! We've been at it for over 15 years and we have satified thousands of customers like you.