PetBird Xpress stocks 1,000's of items including Lifetime Sticks by Hagen. Quality Customer Care is our first priority - try calling us at 800-448-2014. Lifetime Sticks by Hagen orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. At PetBird Xpress, your satisfaction is our number 1 concern! We've been at it for over 15 years and we have satified thousands of customers like you.