At PetBird Xpress we would love to be your source for Prime by Hagen! Our knowledgeable Customer Service Reps will be happy to help with product information. Prime by Hagen orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. PetBird Xpress is proud to represent HAGEN. We never sell unproven off-brand products. Count on secure shopping and dependable delivery from PetBird Xpress. Thanks for shopping for Prime by Hagen with us!