Thanks for considering PetBird Xpress as your source for Prime by Hagen! If you need help don't hesitate to email or call our Customer Care Representatives. Prime by Hagen are stocked items that ship within 1 day! At PetBird Xpress you can always login to get updated shipping status. Prime by Hagen are quality products from HAGEN that you can rely on. At PetBird Xpress we only offer branded products from premium manufacturers. Count on secure shopping and dependable delivery from PetBird Xpress. Thanks for shopping for Prime by Hagen with us!