PetBird Xpress stocks 1,000's of items including Prime by Hagen. Quality Customer Care is our first priority - try calling us at 800-448-2014. We do stock Prime by Hagen and they usually ship within 1 day. We work very hard to honor our shipping and delivery estimates! Prime by Hagen are quality products from HAGEN that you can rely on. At PetBird Xpress we only offer branded products from premium manufacturers. We appreciate the opportunity to serve you! Join our 12,000 satisfied commercial and residential customers.