We would love to become your source for Prime by Hagen! Please feel free to call or email us if you have any questions. Expect your Prime by Hagen to leave our warehouse within 1 day. Its easy to track your shipment by clicking on MY ACCOUNT at the top of this page. PetBird Xpress is your source for quality branded products from HAGEN. We don't stock any inferior house brands. At PetBird Xpress, your satisfaction is our number 1 concern! We've been at it for over 15 years and we have satified thousands of customers like you.