Thanks for considering PetBird Xpress as your source for Prime by Hagen! If you need help don't hesitate to email or call our Customer Care Representatives. Prime by Hagen orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. You won't find any Private Label knock-offs at PetBird Xpress . Just branded items from manufacturers like HAGEN. We appreciate the opportunity to serve you! Join our 12,000 satisfied commercial and residential customers.