PetBird Xpress stocks 1,000's of items including Prime by Hagen. Quality Customer Care is our first priority - try calling us at 800-448-2014. We do stock Prime by Hagen and they usually ship within 1 day. We work very hard to honor our shipping and delivery estimates! You won't find any Private Label knock-offs at PetBird Xpress . Just branded items from manufacturers like HAGEN. PetBird Xpress has been supporting pet bird owners since 1989 - count on us for dependable delivery and secure shopping!