PetBird Xpress stocks 1,000's of items including Prime by Hagen. Quality Customer Care is our first priority - try calling us at 800-448-2014. Prime by Hagen orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. PetBird Xpress is proud to represent HAGEN. We never sell unproven off-brand products. We appreciate the opportunity to serve you! Join our 12,000 satisfied commercial and residential customers.