PetBird Xpress is your source for Mist'r Wizard items including Mist'r Wizard! Try emailing or calling us at 800-448-2014 - we'll do our best to answer your questions. Mist'r Wizard are stocked items that ship within 1 day! At PetBird Xpress you can always login to get updated shipping status. You won't find any Private Label knock-offs at PetBird Xpress . Just branded items from manufacturers like Stark. PetBird Xpress has been supporting pet bird owners since 1989 - count on us for dependable delivery and secure shopping!