Thanks for considering PetBird Xpress as your source for Hide and Sleep! If you need help don't hesitate to email or call our Customer Care Representatives. Hide and Sleep orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. PetBird Xpress is proud to represent SUNRISE. We never sell unproven off-brand products. We appreciate the opportunity to serve you! Join our 12,000 satisfied commercial and residential customers.