Thanks for considering PetBird Xpress as your source for Balsa Buddies - Heart! If you need help don't hesitate to email or call our Customer Care Representatives. Balsa Buddies - Heart orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. PetBird Xpress is proud to represent BOP. We never sell unproven off-brand products. PetBird Xpress has been supporting pet bird owners since 1989 - count on us for dependable delivery and secure shopping!