PetBird Xpress is your source for 15 Wooden Pet Bird Toys items including Balsa Buddies - Heart! Try emailing or calling us at 800-448-2014 - we'll do our best to answer your questions. Balsa Buddies - Heart orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. PetBird Xpress is your source for quality branded products from BOP. We don't stock any inferior house brands. At PetBird Xpress, your satisfaction is our number 1 concern! We've been at it for over 15 years and we have satified thousands of customers like you.