PetBird Xpress stocks 1,000's of items including Balsa Buddies - Heart. Quality Customer Care is our first priority - try calling us at 800-448-2014. Balsa Buddies - Heart orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. Manufactured by BOP. At PetBird Xpress you will find only quality branded products - no private lable of knock-off items! We appreciate the opportunity to serve you! Join our 12,000 satisfied commercial and residential customers.