Thanks for considering PetBird Xpress as your source for Parrot Pals! If you need help don't hesitate to email or call our Customer Care Representatives. Parrot Pals are stocked items that ship within 1 day! At PetBird Xpress you can always login to get updated shipping status. At PetBird Xpress, your satisfaction is our number 1 concern! We've been at it for over 15 years and we have satified thousands of customers like you.