Thanks for considering PetBird Xpress as your source for Lumpy! If you need help don't hesitate to email or call our Customer Care Representatives. Expect your Lumpy to leave our warehouse within 1 day. Its easy to track your shipment by clicking on MY ACCOUNT at the top of this page. At PetBird Xpress, your satisfaction is our number 1 concern! We've been at it for over 15 years and we have satified thousands of customers like you.