Thanks for considering PetBird Xpress as your source for Spidey! If you need help don't hesitate to email or call our Customer Care Representatives. Spidey orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. At PetBird Xpress, your satisfaction is our number 1 concern! We've been at it for over 15 years and we have satified thousands of customers like you.