Thanks for considering PetBird Xpress as your source for Tropical Bits! If you need help don't hesitate to email or call our Customer Care Representatives. Tropical Bits orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. PetBird Xpress is proud to represent Scenic. We never sell unproven off-brand products. At PetBird Xpress, your satisfaction is our number 1 concern! We've been at it for over 15 years and we have satified thousands of customers like you.