PetBird Xpress is your source for 3 Hagen Tropican Lifetime Granules items including Food Sticks! Try emailing or calling us at 800-448-2014 - we'll do our best to answer your questions. Food Sticks orders are processed within 2 days. We ship from three warehouses via Fedex and UPS. At PetBird Xpress, your satisfaction is our number 1 concern! We've been at it for over 15 years and we have satified thousands of customers like you.