PetBird Xpress stocks 1,000's of items including Cha-Cha Charlie. Quality Customer Care is our first priority - try calling us at 800-448-2014. We do stock Cha-Cha Charlie and they usually ship within 1 day. We work very hard to honor our shipping and delivery estimates! PetBird Xpress is your source for quality branded products from BELL. We don't stock any inferior house brands. At PetBird Xpress, your satisfaction is our number 1 concern! We've been at it for over 15 years and we have satified thousands of customers like you.