At PetBird Xpress we would love to be your source for Cha-Cha Charlie! Our knowledgeable Customer Service Reps will be happy to help with product information. Cha-Cha Charlie are stocked items that ship within 1 day! At PetBird Xpress you can always login to get updated shipping status. You won't find any Private Label knock-offs at PetBird Xpress . Just branded items from manufacturers like BELL. At PetBird Xpress, your satisfaction is our number 1 concern! We've been at it for over 15 years and we have satified thousands of customers like you.