PetBird Xpress is your source for 23 Acrylic & Plastic Pet Bird Toys items including Cha-Cha Charlie! Try emailing or calling us at 800-448-2014 - we'll do our best to answer your questions. Cha-Cha Charlie orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. You won't find any Private Label knock-offs at PetBird Xpress . Just branded items from manufacturers like BELL. We appreciate the opportunity to serve you! Join our 12,000 satisfied commercial and residential customers.