Thanks for considering PetBird Xpress as your source for Cha-Cha Charlie! If you need help don't hesitate to email or call our Customer Care Representatives. Cha-Cha Charlie orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. You won't find any Private Label knock-offs at PetBird Xpress . Just branded items from manufacturers like BELL. We appreciate the opportunity to serve you! Join our 12,000 satisfied commercial and residential customers.