Thanks for considering PetBird Xpress as your source for Cha-Cha Charlie! If you need help don't hesitate to email or call our Customer Care Representatives. Cha-Cha Charlie orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. Cha-Cha Charlie are quality products from BELL that you can rely on. At PetBird Xpress we only offer branded products from premium manufacturers. Join our group of 12,000 satisfied customers! Whether you are a restaurant owner or a consumer - you can count on PetBird Xpress.