Thanks for considering PetBird Xpress as your source for Crazy Chain! If you need help don't hesitate to email or call our Customer Care Representatives. Crazy Chain orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. PetBird Xpress is proud to represent BELL. We never sell unproven off-brand products. PetBird Xpress has been supporting pet bird owners since 1989 - count on us for dependable delivery and secure shopping!