Thanks for considering PetBird Xpress as your source for Love Machine! If you need help don't hesitate to email or call our Customer Care Representatives. Love Machine orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. You won't find any Private Label knock-offs at PetBird Xpress . Just branded items from manufacturers like BELL. Join our group of 12,000 satisfied customers! Whether you are a restaurant owner or a consumer - you can count on PetBird Xpress.