Thanks for considering PetBird Xpress as your source for Love Machine! If you need help don't hesitate to email or call our Customer Care Representatives. Love Machine orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. PetBird Xpress is your source for quality branded products from BELL. We don't stock any inferior house brands. Count on secure shopping and dependable delivery from PetBird Xpress. Thanks for shopping for Love Machine with us!