Thanks for considering PetBird Xpress as your source for Fun Machine! If you need help don't hesitate to email or call our Customer Care Representatives. Fun Machine orders are processed within 1 day. We ship from three warehouses via Fedex and UPS. You won't find any Private Label knock-offs at PetBird Xpress . Just branded items from manufacturers like BELL. Count on secure shopping and dependable delivery from PetBird Xpress. Thanks for shopping for Fun Machine with us!